Satisfacao e lealdade do cliente : metodologia de avaliacao, gestao e analise (Record no. 56506)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00559nam a2200169 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 260807b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789725923160 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | VILARES, J. Manuel |
| 245 ## - TITLE STATEMENT | |
| Title | Satisfacao e lealdade do cliente : metodologia de avaliacao, gestao e analise |
| Statement of responsibility, etc | Manuel J. Vilares, Pedro Simões Coelho |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2a ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Lisboa |
| Name of publisher, distributor, etc | Escolar Editora |
| Date of publication, distribution, etc | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 438p |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Marketing |
| General subdivision | Clientes, Satisfacao, Pesquisa, Metodos |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | COELHO, P. S. |
| 760 ## - MAIN SERIES ENTRY | |
| Edition | Pedro simão coelho |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Universal Decimal Classification |
| Item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Universal Decimal Classification | Reference | Extensão - Nacala | Extensão - Nacala | General Stacks | 07/08/2026 | 658.8:366.62 | 22082391406 | 07/08/2026 | 07/08/2026 | Books | |||||
| Universal Decimal Classification | Reference | Extensão - Nacala | Extensão - Nacala | General Stacks | 07/08/2026 | 658.8:366.62 | 22082391407 | 07/08/2026 | 07/08/2026 | Books |