| 000 | 00470nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 111214t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0471494399 | ||
| 080 | _a658.6 | ||
| 100 |
_aNorman, Richard _9787 |
||
| 245 |
_aService Mangement _bStrategy and leadership in service Business _cRichard Norman |
||
| 250 | _a3th ed. | ||
| 260 |
_aChichester _bJohn Wiley _c2002 |
||
| 300 |
_a234p. _b _e |
||
| 650 |
_aAdiministracao _9788 |
||
| 942 |
_2udc _cBK |
||
| 300 |
_c _f _g |
||
| 999 |
_c24188 _d24188 |
||